Roux HQ Privacy Policy
Roux HQ Privacy Policy
Effective Date: November 30, 2025
1. Who We Are
Roux HQ (“Roux HQ,” “we,” “our,” or “us”) is a Canadian company that offers a mobile application and informational website to help parents and caregivers plan family life through smart tools and AI-powered suggestions.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Our website (rouxhq.com) is informational only. It does not collect personal information directly. Any personal data described below is collected through the Roux HQ mobile app.
2. Information We Collect
A. Account Information
Name, email address, and password for account creation and login.
Subscription details and limited payment information (handled securely by third-party payment processors; Roux HQ does not store payment card details).
B. Child & Family Information
Parents or caregivers may choose to provide:
A child’s name, birthdate or age range, and optional details such as allergies or preferences.
This information is used only to personalize app recommendations, such as age-appropriate milestones, activities, and meals.
C. Technical and Usage Information
Device details (model, operating system, app version).
General location (city or region) for weather and local event suggestions.
Anonymized analytics via Firebase and similar tools (e.g., crash reports, session counts, feature engagement).
D. Website Analytics
Our informational website may use anonymized analytics tools to understand visitor traffic and improve content. No personal data or account information is collected through the website.
3. How We Use Personal Information
We use personal information to:
Provide and maintain our Services.
Personalize recommendations and in-app experiences.
Manage user accounts and subscriptions.
Communicate with users about updates or support.
Ensure the security and proper functioning of the app.
Comply with legal and regulatory obligations.
4. When We Share Information
We may share limited information with:
Service providers that assist in operations, such as analytics, hosting, payment processing, and notifications.
Regulatory or law enforcement authorities when required by law.
We do not sell or rent personal information.
5. Children’s Information
Roux HQ is designed for parents and caregivers, not for direct use by children under 13.
Parents remain in full control of all child information entered in the app.
If we become aware of any child data submitted without parental consent, we will delete it promptly.
6. Data Storage and Retention
Personal information may be stored securely on servers in Canada or in other jurisdictions with comparable privacy safeguards.
We retain data only as long as necessary to provide our Services or as required by law.
You may delete your account at any time or request data deletion by contacting support@rouxhq.com.
7. Safeguards and Security
We use administrative, technical, and physical safeguards to protect data from loss, theft, unauthorized access, or misuse.
While we strive for strong security, no online system is entirely risk-free.
8. Access and Control of Your Information
You have the right to:
Access or request a copy of your personal information.
Request corrections to inaccurate or incomplete data.
Withdraw consent, subject to legal or contractual restrictions.
To exercise these rights, email support@rouxhq.com.
9. Updates to This Policy
We may update this Policy periodically. Changes take effect once posted on our website, with the “Effective Date” updated accordingly.
10. Contact Us
Roux HQ
Port Elgin, Ontario, Canada
Email: support@rouxhq.com
Roux HQ Privacy Policy
Effective Date: November 30, 2025
1. Who We Are
Roux HQ (“Roux HQ,” “we,” “our,” or “us”) is a Canadian company that offers a mobile application and informational website to help parents and caregivers plan family life through smart tools and AI-powered suggestions.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Our website (rouxhq.com) is informational only. It does not collect personal information directly. Any personal data described below is collected through the Roux HQ mobile app.
2. Information We Collect
A. Account Information
Name, email address, and password for account creation and login.
Subscription details and limited payment information (handled securely by third-party payment processors; Roux HQ does not store payment card details).
B. Child & Family Information
Parents or caregivers may choose to provide:
A child’s name, birthdate or age range, and optional details such as allergies or preferences.
This information is used only to personalize app recommendations, such as age-appropriate milestones, activities, and meals.
C. Technical and Usage Information
Device details (model, operating system, app version).
General location (city or region) for weather and local event suggestions.
Anonymized analytics via Firebase and similar tools (e.g., crash reports, session counts, feature engagement).
D. Website Analytics
Our informational website may use anonymized analytics tools to understand visitor traffic and improve content. No personal data or account information is collected through the website.
3. How We Use Personal Information
We use personal information to:
Provide and maintain our Services.
Personalize recommendations and in-app experiences.
Manage user accounts and subscriptions.
Communicate with users about updates or support.
Ensure the security and proper functioning of the app.
Comply with legal and regulatory obligations.
4. When We Share Information
We may share limited information with:
Service providers that assist in operations, such as analytics, hosting, payment processing, and notifications.
Regulatory or law enforcement authorities when required by law.
We do not sell or rent personal information.
5. Children’s Information
Roux HQ is designed for parents and caregivers, not for direct use by children under 13.
Parents remain in full control of all child information entered in the app.
If we become aware of any child data submitted without parental consent, we will delete it promptly.
6. Data Storage and Retention
Personal information may be stored securely on servers in Canada or in other jurisdictions with comparable privacy safeguards.
We retain data only as long as necessary to provide our Services or as required by law.
You may delete your account at any time or request data deletion by contacting support@rouxhq.com.
7. Safeguards and Security
We use administrative, technical, and physical safeguards to protect data from loss, theft, unauthorized access, or misuse.
While we strive for strong security, no online system is entirely risk-free.
8. Access and Control of Your Information
You have the right to:
Access or request a copy of your personal information.
Request corrections to inaccurate or incomplete data.
Withdraw consent, subject to legal or contractual restrictions.
To exercise these rights, email support@rouxhq.com.
9. Updates to This Policy
We may update this Policy periodically. Changes take effect once posted on our website, with the “Effective Date” updated accordingly.
10. Contact Us
Roux HQ
Port Elgin, Ontario, Canada
Email: support@rouxhq.com
Roux HQ Privacy Policy
Effective Date: November 30, 2025
1. Who We Are
Roux HQ (“Roux HQ,” “we,” “our,” or “us”) is a Canadian company that offers a mobile application and informational website to help parents and caregivers plan family life through smart tools and AI-powered suggestions.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Our website (rouxhq.com) is informational only. It does not collect personal information directly. Any personal data described below is collected through the Roux HQ mobile app.
2. Information We Collect
A. Account Information
Name, email address, and password for account creation and login.
Subscription details and limited payment information (handled securely by third-party payment processors; Roux HQ does not store payment card details).
B. Child & Family Information
Parents or caregivers may choose to provide:
A child’s name, birthdate or age range, and optional details such as allergies or preferences.
This information is used only to personalize app recommendations, such as age-appropriate milestones, activities, and meals.
C. Technical and Usage Information
Device details (model, operating system, app version).
General location (city or region) for weather and local event suggestions.
Anonymized analytics via Firebase and similar tools (e.g., crash reports, session counts, feature engagement).
D. Website Analytics
Our informational website may use anonymized analytics tools to understand visitor traffic and improve content. No personal data or account information is collected through the website.
3. How We Use Personal Information
We use personal information to:
Provide and maintain our Services.
Personalize recommendations and in-app experiences.
Manage user accounts and subscriptions.
Communicate with users about updates or support.
Ensure the security and proper functioning of the app.
Comply with legal and regulatory obligations.
4. When We Share Information
We may share limited information with:
Service providers that assist in operations, such as analytics, hosting, payment processing, and notifications.
Regulatory or law enforcement authorities when required by law.
We do not sell or rent personal information.
5. Children’s Information
Roux HQ is designed for parents and caregivers, not for direct use by children under 13.
Parents remain in full control of all child information entered in the app.
If we become aware of any child data submitted without parental consent, we will delete it promptly.
6. Data Storage and Retention
Personal information may be stored securely on servers in Canada or in other jurisdictions with comparable privacy safeguards.
We retain data only as long as necessary to provide our Services or as required by law.
You may delete your account at any time or request data deletion by contacting support@rouxhq.com.
7. Safeguards and Security
We use administrative, technical, and physical safeguards to protect data from loss, theft, unauthorized access, or misuse.
While we strive for strong security, no online system is entirely risk-free.
8. Access and Control of Your Information
You have the right to:
Access or request a copy of your personal information.
Request corrections to inaccurate or incomplete data.
Withdraw consent, subject to legal or contractual restrictions.
To exercise these rights, email support@rouxhq.com.
9. Updates to This Policy
We may update this Policy periodically. Changes take effect once posted on our website, with the “Effective Date” updated accordingly.
10. Contact Us
Roux HQ
Port Elgin, Ontario, Canada
Email: support@rouxhq.com